Return & Refund Policy

At Su Jie Easy Buy, we strive to provide the best shopping and shipping experience. If you are not satisfied with your purchase, please refer to the following return and refund policy:

1. Return Conditions

1. If you receive a defective, damaged, or incorrect item, please contact us within 3 days of receiving the product with photos and order details.
2. Items must be unused, unopened, and in their original packaging to be eligible for a return.
3. Returns will not be accepted for the following items:
   • Customized or personalized products
   • Perishable goods (e.g., food)
   • Digital products or services already rendered

2. Refund Process

1. Once the return is approved and the item is received in acceptable condition, the refund will be issued to your original payment method within 5–10 business days.
2. If payment was made through a third-party processor (such as Stripe or PayPal), additional processing time may be required depending on their policy.

3. Force Majeure & Shipping Delays

We are not responsible for delays or damages caused by force majeure events such as natural disasters, pandemics, or customs clearance delays. However, we will assist you in handling such cases to the best of our ability.

4. Contact Us

For return requests or any inquiries, please reach out to our customer service:
📧 Email: admin@makasshop.com
📞 Phone: +16469804119